Trisha Coy is the West Division Vice President of Customer Care Operations for Comcast. She provides call center leadership and oversight for capacity planning, quality, executive escalations, strategic initiatives and process optimization.
In this role, she is responsible for providing operational support to 12 Centers of Excellence in six states, with over 6,000 employees, who handle over 40 million phone calls per year.
Trisha began her telecommunications career in 1995 with Insight Communications. Her Comcast career has included progressive levels of leadership in 6 markets including Salt Lake City, Albuquerque, Tucson, Houston, St. Paul, and Denver. During her 21 years within the industry, Trisha has had the opportunity to lead and execute several significant strategic initiatives positively impacting both the customer and employee experience. As such, she was recognized in 2015 with Comcast’s Circle of Success Award for leading the West Division’s Centers of Excellence (COE) strategy. In addition, Trisha was recognized as a Women to Watch through the WICT Texas Chapter.
Trisha developed her leadership skills at the University of Denver where she majored in Leadership and Organizational Studies. She’s also a graduate of Comcast’s Fundamentals of Leadership, and the Women in Leadership Program at the Wharton School of the University of Pennsylvania. Furthermore, she’s fortified her credentials by taking advantage of WICT’s Rising Leaders and Executive Leadership Presence development forums.
Trisha and her husband Ken reside in Parker, Colorado, where they enjoy their home which backs to open space filled with trees and trails. Trisha and Ken are proud grandparents to 3 year-old twins, Colton and Kennedy.