Brooke Pruter is the Vice President of Strategy and Deployment for the National Customer Operations team at Comcast. In her current role, she is accountable for defining and executing on the optimal customer experience in Comcast’s Customer Care channels and for deploying new products into those channels. She currently supports over 20,000 customer care agents who handle over 100 million calls annually. In addition, she leads a program management organization responsible for supporting project trials and launches within Comcast’s seven National Centers of Excellence.
During her eighteen years with Comcast, Brooke has progressively moved through leadership roles in project management, call center operations, and policy and process design. She’s had the opportunity to support the launch of some of Comcast’s most notable products, including X1 and Xfinity Home. She supported several of the largest systems and operational migrations in Comcast’s history, including the shift from circuit-switched to voice over IP networks, a national email platform migration, and two national-level billing system migrations. Prior to working for Comcast, Brooke was the Director of Telecommunications graduate programs at the University of Denver.
Brooke holds a Bachelor of Arts degree from Middlebury College and a Master’s degree from the University of Denver. She is also a graduate of the Women in Leadership Program at the Wharton School of the University of Pennsylvania. She lives in Denver, Colorado with her husband and three children. In her spare time, she is an avid hiker, skier, and gardener.