Erin Lancaster McMillan

Erin McMillan is AVP of Customer Operations for Cox Automotive’s Media Solutions Group, leading teams that support clients and Sales, including help desks, order fulfillment, digital media design, consumer protection and collections efforts for Kelley Blue Book and Autotrader. Since joining the organization in 2002 as a Customer Support Rep in the contact center, Erin has held 12 different positions within the organization, leading various teams within operations, and is focused on developing strong leaders and engaged employees that can deliver the ultimate customer experience. Her leadership philosophy is one simple word: growth. As such, she’s taken advantage of every leadership development program she can get her hands on through Cox. In May 2017, she accomplished one of her biggest development goals when she completed her Bachelor’s Degree in Business Leadership at Ashford University.

Erin has taken her passion for improving operations and developing leadership talent to the non-profit world, and currently serves on the Board of Directors for Year Up Greater Atlanta, a non-profit organization that enables young adults to move from minimum wage to meaningful careers in just one year. Erin and her husband Jason share a passion for animal welfare; she also serves on the Board of Directors for PAWS Atlanta, Georgia’s oldest no-kill animal shelter, which is where they found their two awesome rescue dogs, Shorty and BettyWhite.