Janice Jernigan is a Senior Manager of Customer Care in the corporate office of Cox Communications, Inc. In her position, Janice is responsible for call center quality management for over 3,000 customer service representatives across the country, and manages leadership communications for large-scale initiatives. She is certified as a Call Center Manager through Purdue University’s Call Center School.
Prior to her transition to Customer Care in 2006, Janice was a member of the company’s Finance organization. She held multiple positions throughout her nine years with the organization; most notably, she managed a team of 30 employees through the decentralization of accounting processes, and created and administered a department mentor program. Janice joined the company in 1997.
Janice graduated from Georgia State University with a bachelor’s degree in Business Management, focusing on Human Resources. She became certified in The Birkman Method in 2002, and has leveraged the tool in facilitating numerous individual and team development sessions across the company. Janice has also gained certifications in Brand Me: Building Your Personal Brand, Planning and Managing Change, and Targeted Selection.
As a member of Women in Cable Telecommunications, Janice has been an active participant in the Atlanta chapter’s student mentor and peer to peer mentoring programs.