Joan Scazzaro is Vice President of Customer Care Operations for Bright House Networks, the nations’ 6th largest MSO. Joan provides corporate support for the contact center network including revenue assurance audit, the C.A.R.E. quality/communication program, escalation support for Florida and coordination of corporate escalations for Bright House. Joan also supports Enterprise operations teams including Social Care, Florida residential technical support for home phone, internet and high-value customers and Business Solutions support for small-medium business, hospitality and Enterprise customers.
Prior to joining Bright House Networks in November of 2006, Joan provided operational support of contact center networks that included both internal and outsourced operations. Joan has provided operational guidance, leadership development and project support at Nokia Mobile Phones, Capital One and Teletech. She has lead teams overseas to deploy start-up operations in India and the Philippines, as well as on-shore operations in the U.S. and Canada. Joan has a background in quality program management and training support as well as vendor management.
Joan graduated from the University of South Florida with a Bachelor’s Degree in Mass Communications and a Master’s Degree in Liberal Arts. She is Six Sigma Green Belt certified with a graduate certificate in Project Management. When not supporting Bright House customers and team members, Joan spends time with her husband, two children and two dogs.