Julie Rohmer is Vice President with Comcast Cable’s Customer Experience (CX) team, where she is focused on executing the company-wide strategy for transforming the company’s customer experience.
In her current role, Julie is focused on the Employee Experience and enabling our employees to always know our customers and know how to help them. She is working on a number of CX strategic initiatives to ensure the right behaviors are embedded in Comcast’s culture, and that employees are provided the necessary tools, environment and support in order to delight our customers.
Julie has 17+ years of experience at Comcast. During the earlier part of her tenure with Comcast, she fulfilled various program management and leadership roles within Comcast Business, National Engineering, Freedom (Philadelphia/NJ/DE) Region and the Enterprise Program Management Office (EPMO). Just prior to her current role, Julie led the design and implementation of key CX strategic initiatives, including the Customer Approval Program and the initial strategy and plan for the Net Promoter System (NPS) within Comcast.
Prior to Comcast, Julie was a Consultant for the Forum Corporation, a global learning and consulting services firm. Julie assessed and transformed how clients were managing their learning and development efforts to enable them to run them more strategically, efficiently and as a business.
Julie holds a Bachelor of Arts degree in Business Administration from Muhlenberg College. She is a member of WICT Philadelphia, and was previously on the Chapter’s Board as the Marketing & Communications Chair. She resides in Southern NJ with her husband, Ken Graziul.