Karen started her career with Virgin Media in Edinburgh, embracing a variety of operational and programme delivery roles over the years. Karen is now Consumer Organisational and Operational Transformation Lead: leading and executing multiple, high profile organisational transformation and improvement programmes including merger & acquisition, integration projects and cultural change initiatives.
Karen manages the end-to-end lifecycle of business change and improvement initiatives, directing and supporting transition and change plans to meet key deliverables, whilst focusing on both the customer and employee experience.
Karen is passionate about developing and mentoring colleagues across the organisation, building and leading strong capable teams to deliver exceptional change and transformation programmes – considered experts in their field, with a finger on the pulse of customer challenges and innovative solutions.
