Kathy Oakes is an accomplished Operational Leader with extensive telecommunications experience and people management skills. She currently works for Cox Business, a division of Cox Communications, and has since 2003. The company provides leading-edge technology solutions and products for all types of businesses. As the Manager of Order Management, Kathy is responsible for leading a department that consists of two supervisors and 30 front line employees that key 7,500 orders a month for Cox Business customers in Arizona. This team was instrumental in Cox Business achieving revenue attainment of $2B in 2016.
Prior to coming to the telecom industry, Kathy spent eight years in various leadership positions in Call Center management in banking and customer service. Kathy has a proven track record of producing spectacular results. She has won several Circle of Excellence and Winner’s Circle awards. Kathy is known for her competitive style and creative approach for finding operational efficiencies. Kathy lives in Phoenix, is a dachshund aficionado, enjoys watching NASCAR races and traveling with her 17 year old daughter.
Kathy was awarded the Women in Technology Award by the Society of Cable Telecommunications Engineers in 2016 for demonstrating outstanding leadership and personal growth in the telecommunications industry. This award was created in 1995 and is awarded annually to one of SCTE’s 12,000 members.
Kathy is the President of the Southwest Chapter of WICT (Women in Cable Telecommunications). She was awarded the Lucille Larkin Fellowship in 2014 by WICT for her contributions to the industry.
Kathy can be reached at Kathryn.Oakes@cox.com