Kelley Carson is the Director of Client Services for BendBroadband in Bend, Oregon. In this role, she is responsible for strategic oversight of customer experience. Kelley and her talented team oversee the call center, dispatch, front counter, and back office functions. Her focus is ensuring operational excellence with an embedded culture of continual review and process improvement. Kelley spearheads and executes initiatives to achieve and exceed customer acquisition, retention, and brand promise goals. She was awarded the BendBroadband Leader of the Year Award for 2011 and strongly believes that a culturally mature, empowered, and engaged team has led to BendBroadband’s success within the communities it serves.
A 19-year veteran of the cable industry, Kelley began her career in 1993 with Cox Communications in Omaha which led her to Cox Phoenix and Cox Wichita where she held a variety of positions including call center project manager and operations manager. She served as Installation and Service Director at BendBroadband prior to her current role. Kelley received her BA from College of St. Mary in Omaha, Nebraska.
