Laurie Giammona is the regional vice president of Customer Care for Comcast’s Northern California Region. In this role, Laurie is directly responsible for customer service and sales for over two million video, high speed internet and telephone customers. Laurie is also responsible for shared services for Comcast’s Northern California advanced products and e-care functions. Prior to her current role, Laurie served as Division vice president of Customer Service in California where she was responsible for building four new call centers and migrating outsourced sales and service calls into the new centers. Prior to AT&T Broadband’s merger with Comcast, Laurie served as vice president of Customer Care for AT&T Broadband in the Bay Area. In this position, Laurie was responsible for providing leadership to the customer care and sales organization. Laurie has more than 20 years of experience in customer service and operations. Prior to joining AT&T Broadband in 2001, Laurie held positions of increasing responsibility in customer service, training and development, operations and marketing for United Airlines. Her last position with United Airlines was as director of customer service for the carrier’s extensive operations at San Francisco International Airport.
