As the Area Vice President for Chicago West, one of the company’s fastest growing areas, Hughes’s team has been consistently near the top of the company in the delivery of Basic, Digital and High Speed Internet, while dramatically improving the customer experience. Since Comcast entered the market in late 2002, Chicago West has gained over 28,000 customers. She is responsible for over 800 employees and the service delivery for over 500,000 customers.
Hughes joined Comcast as a Business Manager in Tallahassee, Florida in 1994 after graduating from Florida State University with a Masters of Accounting degree. Within two years, Hughes was promoted to the Director of Business Operations where she continued Tallahassee’s tradition of strong margins and subscriber growth. She later served as General Manager of the almost 80,000 customer market.
When Comcast acquired Media One in 2001, Hughes was transferred to Ann Arbor, MI where she was the Vice President/General Manager of the new system with over 200,000 customers and 150 employees. Her two years in Ann Arbor were marked by solid subscriber growth, the launch of the Comcast brand and the imprint of Comcast’s financial discipline.
A year later she moved to Chicago, the country’s third largest market, as part of Comcast’s acquisition of AT&T Broadband. Under Hughes’s leadership, the Chicago West Area has been a shining example of the success of this major acquisition, being recognized in 2004 as the Mid-West Division’s “System of the Year”.
A graduate of the Inaugural Class of Leadership Comcast, now known as ELF, in 1999 and a graduate of Comcast Management Development Program in 2002, Hughes is an Executive Member of Women In Cable and Telecommunications. In 2002 she was nominated for the Carla Laufer Achievement Award and in 2005 received the WICT Breaking the Mold Award. Also in 2005, Hughes was recognized by the Business Ledger as one of Today’s Young Executives, recognizing leaders in Chicagoland under the age of forty, for excellence in business.