As the Information Technology Support Manager for the family-entertainment television network INSP, Louise Suggs manages and guides the desktop support team to provide prompt high-quality support to users. She also provides leadership to the desktop support team through mentorship and working collaboratively with her team to enhance their technical and interpersonal skills. Her goal is to serve her company with hospitality, excellence, appreciation, respect and teamwork. In her eyes, every user deserves VIP treatment.
Louise has more than 20 years of experience in the field of information technology and she has a diverse background in both the corporate and education sectors. Her expertise is in network and system administration, technical project management, web design, customer service, process improvement and leadership. During her career, she has led an initiative for the network redesign for a 1.5M new building project; trained 30 engineers on a standard networking design tool, which yielded 85% customer satisfaction; and built relationships with student hackers that resulted in a 90% reduction rate in security threats within schools.
Louise received her undergraduate degree from North Carolina A&T State University, and an interest to learn more about organizations and how employees relate to each other, led her to pursue a master’s degree in counseling from Gordon-Conwell Theological Seminary, where she graduated Summa Cum Laude in 2008.
Louise is a member of the Carolinas chapters of both Women in Cable Telecommunications (WICT) and the National Association for Multi-ethnicity in Communications (NAMIC), where she recently received their Epic Award for Outstanding Achievements in Technology. In addition, Louise volunteers at several schools and churches in the Charlotte area including Phillip O. Berry Academy of Technology, Hawk Ridge Elementary, and One Way Baptist Church.
Louise Suggs lives in Charlotte, North Carolina with her husband Walter and their son Braden.