Marcy DeAngelis currently serves as Senior Director, Business Process Effectiveness for Comcast Cable Communications. In this role she is responsible for assessing performance of the sales, ordering and activation processes, diagnosing inefficiencies and applying process improvement methodologies across the customer lifecycle.
After graduating from the Pennsylvania State University, Marcy started her professional career in the Healthcare Industry working for AmeriHealth Caritas, the country’s largest Medical Assistance Managed Care organization, with a special focus on the poor and children in need. She joined AmeriHealth as a call center agent and established the first Quality Assurance team to ensure an often underserved population was being treated with care, dignity and respect.
Marcy joined Comcast in 2003 with the National Customer Operations Organization and has maintained a special passion and focus for both the customer and the employee; she was a pioneer in the implementation of the first Customer Experience Scorecard at Comcast (think Customer First!) and has a strong reputation for being an employee advocate.
Marcy is a Pittsburgh, PA native (and avid Steelers fan!) and lives in the Fairmount section of Philadelphia with Keith, her husband of 13 years and her two children, Samuel, 3, and Lyla, 1.