Michelle Johnson serves as the Engineering Operations Manager with the Comcast Interactive Back Office Team (CIBO) in Denver, CO. In this role, she manages the end-to-end process of the Interactive Program guide and its delivery to Comcast subscribers. Michelle drives to improve performance by identifying procedural gaps; implementing improvement processes; and measuring the impact through metrics and end user experiences.
Michelle has a diverse and rich background in the cable industry. She has spent the past 16 years progressively advancing her career within Comcast. Michelle has managed and facilitated an internal hardware replacement program that resulted in an annual savings of approximately $5 million. Throughout her tenure Michelle has evolved into a cutting-edge leader who exhibits strength, resiliency and enthusiasm. Michelle is selfless with her time and provides forward-thinking insight to build and empower individuals.
In 2012 Michelle served as Vice President of the NAMIC Denver Chapter Board of Directors. She also received her Master of Science degree in 2012 with an emphasis in Systems Engineering from Regis University and graduated with honors, Magna Cum Laude.
Michelle’s personal interests include fitness, cooking and spending time with family and friends.