Sarah DeLeo is an Executive Director with Comcast Cable’s Customer Experience (CX) Integration team, where she is focused on executing the company-wide strategy for transforming the customer experience.
In her current role, Sarah is focused on solving customer and employee pain points by integrating cross-functional teams to assess and implement solutions, while driving adoption of CX centric changes. She is focused on a number of complex initiatives that thread CX into the policies, processes, and tools to ensure employees can successfully deliver the best customer experience.
During her 13 years at Comcast, Sarah has held a variety of roles showcasing her ability to lead, quickly adapt, and apply her analysis & program management expertise. She started her journey in Content Acquisition before taking what she learned to the Comcast Networks team (now a part of NBCUniversal). She then had the opportunity to utilize her business skills in the Learning & Development space and was quickly promoted to a Chief of Staff role. After that, Sarah jumped on a rotational opportunity at Comcast Spectacor to develop a consolidated website strategy before joining the CX team.
Prior to Comcast, Sarah worked for AT&T Wireless where she held various roles in Revenue Operations, Finance and Sales Operations. She was responsible for contracted business pricing, customer acquisition forecasts, commission models and marketing incentives.
Sarah graduated cum laude from the University of Rochester, earned a Master’s in International Economic Policy from American University and holds an MBA from Temple University, graduating at the top 5% of her class. She is also a certified Prosci Change Management Practitioner. She is a member of WICT Philadelphia, and previously served on the chapter’s board as the Sponsorship Chair and Vice President. Sarah resides in Wynnewood, PA with her husband, Craig, and son, Alek.