Stacy Mathews serves as Vice President of Employee and Customer Experience at Comcast Cable. She joined Comcast 2012 and, in her current role, is responsible for leading employee experience functions for 10,000 employees in Customer Care and Retention, including strategic transformation, desktop applications, quality, talent development, knowledge management and communications initiatives.
Stacy also owns the administration of a standard employee experience focused on driving core metrics and improving the customer experience. Most recently she has led the billing conversion within the Big South Region of more than 1 million subscribers and has developed a coaching model for supervisors that has been adopted for implementation across the company.
Prior to joining Comcast, Stacy held several roles of increasing complexity at Capgemini Consulting within the communications practice from 2006 to 2012. As senior manager she focused on customer experience transformation and product/project management delivery implementation across wireline, wireless and cable industries. As program manager, she administered infrastructure process improvements, biller and broadband transformation projects, and acquisitions for clients such as Time Warner Cable, Bright House, BellSouth, AT&T and HP.
As senior IT project Manager for Cingular Wireless, her role prior to joining Capgemini Consulting, Stacy managed medium to large projects across business customer service centers and CRM application implementation for 40 call centers in the United States and Canada. During her tenure from 2001 to 2005, she successfully led the billing conversion for five markets to restructure billing applications due to acquisition.
Stacy possesses extensive experience in domestic and international management of implementation and deployment of medium- to large-scale technology projects of up to $200 million across the telecom, media and entertainment industries. A resident of Atlanta, she holds a B.S. in Design from the University of Minnesota.