I am Thu Lillie Nguyen, a seasoned professional with a passion for leadership and a rich background in the telecommunications industry. My journey in this field began in 1999, and over the years, I’ve cultivated a deep understanding of the industry’s nuances and evolving technologies.
In 1992, I embarked on my transformative educational journey at Southwestern Academy of Travel and some vocational telecom courses, a pivotal experience that instilled in me the value of knowledge, exploration, and continuous learning. This foundation has driven me to pursue excellence in my career.
I am currently a Senior Manager of Access Solutions at Comcast Business, managing a team of 15. Together, we work on cost savings for the company. We hit our monthly and yearly goals every year. Every day is a journey with my team as we work for excellence in our department and field.
My dedications to telecom excellence are underscored by my certifications in Technician 2 from both Excel Telecom and Allegiance Telecom. These certifications represent my commitment to mastering the technical aspects of the industry, ensuring that I am well-equipped to navigate its ever-changing landscape. My expertise extends to HICAP Circuit Testing and Certified Telecommunications Network Specialist (CTNS) certification, reflecting my comprehensive knowledge of telecom networks and systems. I thrive on keeping up with the latest industry trends and innovations.
One of my greatest passions lies in working with customers. My motto is treating everyone like you would the CEO. Building strong relationships, understanding their needs, and exceeding their expectations have been integral in my career. I consider myself a customer advocate, always striving to provide the best solutions and experiences.
As a leader, I thrive on empowering my team to be the best version of themselves. I firmly believe that nurturing talent, fostering growth, and encouraging collaboration are the cornerstone of effective leadership. I lead by examples. My commitment to teaching and mentoring stems from my love for seeing others succeed and achieve their full potential.
I find solace and inspiration in the great outdoors. Gardening, hiking, fishing, scuba diving-anything that allows me to connect with nature and challenge myself physically is a source of immense joy. These experiences have taught me resilience, problem-solving, and the importance of adaptability-qualities that I bring to my leadership style.
In my downtime, you’ll often find me immersed in a good book. Reading only broadens my horizons but also fuels my curiosity and creativity, enabling me to approach challenges with a fresh perspective. I am excited to embark on this upcoming leadership course, eager to learn, grown, and share my experiences with like-minded individuals. I hope to inspire, innovate, and drive positive changes within our organizations and telecom industry.