Glenda is a solutions-oriented, data-driven and resourceful Director with 17+ years of experience leading teams, building team and coaching staff members. A serious worker, Glenda approached every undertaking – whether it is managing cross-functional, multi-cultural teams to drive productivity, coaching staff members on best practices and protocol to ensure optimal efficiency, ensuring quality client deliverables, building top-performing teams and ensuring effective work-life balance, or cultivating customer rapport to enhance satisfaction and retention – with enthusiasm, diligence, and positivity.
Her strong communication skills and diverse background allow her to move with ease and obtain commitments among coworkers and peers of varied backgrounds and different levels of responsibility. With confidentiality in mind, she approaches sensitive matters with discretion and tact. She is specifically versed on keeping operations running smoothly and efficiently in the midst of changes to technologies, procedures, or personnel. As a successful leader, she uses her knowledge of Accounting, Computer Science and Engineering to ensure quality client deliverables and motivate top-performing teams. Her educational background and leadership skills enable her to lead operations effectively, while the organizations are implementing new technologies, procedures, and personnel.
