Abbie joined Charter Communications in 2002 as a Technical Support Representative, quickly working her way up into the role of Trainer supporting the Vancouver, WA call center. She was promoted into the role of Training Supervisor in 2008, and oversaw training for departments including Stores, Direct Sales, Dispatch and Technical Operations. During this time she also started the Virtual Training Team, specializing in providing engaging and interactive sessions for remote participants. In 2016 she was promoted to Training Manager for Charter’s Northwest Region, leading a team of trainers who provide technical and safety training across eight western states. In 2019 she transitioned to Senior Director of Learning Services for Field Operations, supporting organization in the development of engaging and interactive learning experiences for all Charter Field Operations team members across the company.
Abbie is an active member of The WICT Network, and currently is in her second term as President of the Pacific Northwest Chapter. She is also active in the Society for Cable Telecommunications Engineers (SCTE), currently serving as an Associate Board Member of the Rocky Mountain Chapter, the Chair of the SCTE L&D Committee for 2021-2022, and the Vice-Chair of the Engineering and Technical Operations Committee (ETOC) for 2021-2022.