With the decision to establish a regional operating structure, Time Warner Cable created the role of Regional Vice President Customer Care and she was promoted to this position in 2006. As the new Regional Vice President Dianne has the responsibility for Customer Care in the Call Centers of the Carolina region and functions as a business partner to the Operating Executive Vice President. The Carolina region is a $2 billion+ business, and thus requires professional business judgment, experience, and leadership to effect change and manage growth. Dianne was named Time Warner Cable’s Vice President of Customer Care for the Greensboro Division and she was recently asked to serve as the Leader of the Customer Care team across the Carolinas Region. Dianne was responsible for the planning, managing the construction of and the consolidation of the Division’s eight system offices into a single, two hundred seat, state-of-the-art Call Center, creating a division-wide Dispatch organization and expanding the data center for IT operations serving customers in the Piedmont Triad region of North Carolina.
As a former Vice President of Operations for the Greensboro Division, from 1995 through 2002, Dianne had the oversight of system operations located in five counties with responsibility for merging the cultures of the systems purchased by the division, and prior to that she was General Manager of the TWC Burlington, NC system from 1987 until 1995.
Dianne has been an active member of WICT for over 20 years, and was elected National President in 1994. Under Dianne’s leadership, the organization expanded its scope and the Board voted to change the organization’s name from Women in Cable to Women in Cable and Telecommunications. She formed the organizing committee to begin the NC Chapter of Women in Cable. Over the years leading up to service as National President, Dianne was active at the state and national level including serving as the Chapter President and as Regional Director, Treasurer, Vice President on the National Board. During her years of participation on the National Board she also service 3 times as co-chair of the National Management Conference. She has continued to work on curriculum development for the Conference’s case studies for many years. In addition, she Co-Chaired the Women in Cable DC Gala that honored Congresswoman Patricia Schroeder and the women of the 103rd Congress. Dianne’s service was recognized with two National Accolade Awards and awards by the local chapter including the President’s Award and the Distinguished Service Award.
One of the most meaningful projects during Dianne’s involvement in WICT at the national level was serving on the committee that developed the Betsy Magness Leadership Institute. She co-chaired the program for the first class of fellows selected for the BMLI program. She is honored to have been selected as a fellow for Class XIX.
Dianne completed the UNC-G Program of Management Development through the School of Business and Economics and the Finance for the Non-Financial Manager, through Denver University. Dianne has a lifelong interest in leadership development and understanding the culture of an organization, and completed the High Impact Leadership Program developed by Staub Leadership. Dianne has also completed the TWC Leading for Results program and the Time Warner Inc Breakthrough Leadership program.
