Jenelle Champlin is currently the Vice President of Care Optimization and Omni-Channel Experience under the Operations Transformation organization for Comcast Business. Her team is responsible for customer-facing channel strategy, including the IVR and chat platforms, customer support process/tool optimization, and operationalization of new products across all of Comcast Business’s customer segments. Jenelle has been with Comcast since 2013, where she has held numerous roles supporting operations strategy and new technology initiatives for both residential and business customers.
Prior to joining Comcast, Jenelle spent over ten years in management consulting, specializing in the design, development, and deployment of solutions to improve customer relationship management and support operations. During this time, she had the opportunity to work across a variety of industries spanning small businesses, corporations, and non-profits as well as gain exposure to the media and telecommunications industry working for clients such as AT&T, Disney, and HBO.
Jenelle graduated from Baylor University in 2003 where she double majored in Finance and International Business. She earned her master’s degree in Business from the University of Michigan’s Ross School of Business in 2018. She was also recognized as a “Woman to Watch” by the WICT Rocky Mountain chapter in 2016.
Born and raised in Texas, Jenelle recently moved from Philadelphia, PA to Phoenix, AZ with her husband and 2 kids. In her free time, she enjoys all types of outdoor activities (skiing, hiking) and traveling with her family