Lisa Ann Soto is a Technical Care Center Manager with Cable One in Phoenix, Arizona. She is an established leader with over 10 years of experience in technology. Lisa overseas Cable Ones technical call center providing cable, data, and VoIP support to over 700,000 residential and business customers. Her focus is ensuring operational efficiency and process improvement. Lisa’s current initiatives include utilizing her recent Six Sigma training to revamping the centers onboarding and retention. Lisa previously managed Bank of America’s Help Desk overseeing global call center staff that provided internal support for hardware, software, network, and telecom service requests. Lisa holds an MBA from Arizona State University and a BA from University of California, Los Angeles.