I started my career in the cable industry in 1991 as a customer service representative, working in the phone center and at the front counter as needed. I continued my career as supervisor over Dispatch, converter repair, and the warehouse operations, allowing me to learn another area of the business. After approximately three years in this role, I moved on to become Regional Training Manager for our company, which at the time was Multimedia Cablevision, and I traveled to our locations across much of the state of Kansas training our employees on everything from customer service skills, to teamwork, new hire orientation, time management, etc. Approximately three years later, I moved back into the phone center to become the Customer Care Manager. Our company was purchased by Cox Communications in 2000 when I was promoted to Director of Customer Care and have worn many hats under this title. I am currently the Director of Call Center Operations.
I became active in WICT in 2009, serving as secretary for two years in the Heartland Chapter, then as Vice-President in 2011 and 2012, and am now currently starting my two year duty as President. While still in our infancy, I hope to see the Heartland Chapter grow significantly in these next two years to become one of the strongest chapters in the organization. I am certainly looking forward to the challenge.