May Cho

May is the Director leading Quality for National Call Center Sales and HQ Inbound Sales at Comcast. In this role, May is responsible for ensuring NCCS Quality alignment and driving strategic program improvements as well as provides Inbound channel operational support and direction. May began her career as a contractor with Comcast 12 years ago, responsible for areas from Competitive Marketing to Telesales channel. Since then, she has helped double the sales contribution of the Telesales channel, shape the quality program across 3 sales channels (Inbound, Outbound and Chat), and had become a leader within the largest sales channel. She is a major proponent of utilizing technology to improve sales performance and her latest accomplishments include leveraging AI to help drive better a customer experience and improvements in the way Xfinity products are sold.