Michele Gifford is a Senior Manager of Customer Service Strategy and Operations with Comcast Corporation in Spokane, Washington. Michele also serves as the Program Manager for Comcast’s Accessibility Support Center for customers with disabilities, supporting both the Spokane Washington and Tucson Arizona Call Centers. She has been with Comcast for just under 5 years and is somewhat new to the cable industry but has over 20 years of experience in Call Center Operations.
In her current role, Michele is responsible for establishing front line support to Comcast customers with disabilities and ensuring her team has the most advanced training on Accessibility product features and assistive technology. Michele prides herself on being an Accessibility champion, bringing education and awareness to both Comcast employees and Comcast customers regarding how assistive technology can enhance the lives of people of all abilities.
Prior to Comcast, Michele worked on the Senior Leadership team at Pitney Bowes Inc, leading teams in various roles spanning across Customer Care, Technical Support and Finance platforms.
Michele is an active member of the My Abilities ERG, partnering to help support Comcast events in the Washington Region. Michele lives in Spokane, Washington with her husband and two sons. When the weather is nice, she can often be found doing water activities such as boating, kayaking and paddle boarding.