Ninfa Bennett is a Project Manager for Carrier Fulfillment at Cox Communications.
In her current role, Ninfa confirms carrier billing and invoices are accurate and delivered in a timely manner, generating revenue to meet department goals. Does critical checks to prevent billing discrepancies, disputes, and or loss of revenue. She mentors, assist, and provides job shadowing new Carrier PMs explaining complex billing processes and procedure. Reviews report for revenue errors and works with Sales and Billing manager for correct discrepancies. Partners with our BOT Team to enhance billing automation, reduced manual process for completing task, reallocating person-hours to complete other duties and projects.
Ninfa spent part of her Cox career as a results driven people leader developing and influencing front-line employees to meet departmental goals. She is an effective communicator and motivator that gets the best from her team by providing her best. She has skill in developing and changing processes and guidelines to create a better customer and employee experience.
Ninfa is enrolled at Georgia State University completing her bachelor’s in business administrative and proudly served in the United States Navy.
Outside the office, Ninfa spends most weekends hiking, exercising, and spending time with her family in Winder, GA.