Sophia Jackson currently serves as Field Operations Manager, focused on the Employee Experience, at Cox Communications in Atlanta. In this role Sophia is responsible for encapsulating what people encounter, observe, or feel over the course of their employee journey, while asking for feedback at each key milestone to help understand how they’re supporting their employees to be successful. Prior to this role Sophia was Field Operations Manager – Transaction Reduction, focused on reducing transactions for the business by capturing the voice of the Field. Her contributions in this area earned her the 2018 Q2 Gold Standard Experience Hero Award for delivering extraordinary customer service through actions that are transparent, simple, and personal.
Sophia excels at relationship-building knowing that working through relationships is how to get things done, sound judgement and decision making, collaboration skills and proven execution of internal strategies, with adaptability to change. As an avid member of the National Association of Multi-Ethnicity in Communications, Sophia prides herself in being extremely culturally aware. She is also part of the PRIDE, Black African-American and Women’s ERG’s within Cox Communications. In her spare time, Sophia enjoys spending time with family, painting, volunteering, traveling, attending local festivals, wine tasting and cooking which stems from her Culinary Arts degree acquired while still living in her native country the United Kingdom.
Cox Communications is an American privately-owned subsidiary of Cox Enterprises providing digital cable television, telecommunication, and home automation services in the United States.